Green ride Terms and Conditions

1. General Provisions

 

1.1 These Terms and Conditions (hereinafter referred to as the "Terms") govern the relationship between users ("Users") and the Individual Entrepreneur Knapysh Vladyslav Michailovich, registered under the laws of Ukraine, tax number 574470420993, which operates the Green Ride mobile application and electric scooter and bicycle sharing services in Europe. These Terms apply to the use of the Green Ride online platform and software, i.e., the mobile application for accessing vehicles and using electric transport ("Green Ride App").

 

1.2 By registering in the mobile application, the User agrees to these Terms and Conditions in full. If you do not agree with these Terms, you are not authorized to use our Services. We reserve the right to amend these Terms periodically, and the revised version will take effect upon its posting on this website. However, you will have the opportunity to review any revised version of these Terms before they take effect. The revised Terms will replace all previous versions. Although we will notify you of any significant changes in advance, we recommend that you regularly review these Terms, as your continued use of our Services following any changes signifies your acceptance of those changes.

2. What Green Ride Offers

 

2.1 Green Ride is a modern technology company that implements innovative transportation solutions aimed at improving urban accessibility in European cities. Our mission is to make urban mobility accessible, inclusive, and convenient through our sharing service for electric vehicles. We are actively investing in the development of mobility solutions that cater to people with disabilities.

 

2.2 We continuously improve our Services, and as of the date specified herein, our offerings include electric and non-electric bicycles, corresponding parking spaces, and electric scooters. In these Terms, we often refer to these offerings as "Services." Our Services also encompass the Green Ride mobile application ("App"), all other related equipment, maintenance, charging, personnel, our websites (including this one), and any other information, technologies, and services provided or otherwise made available to you through our platform.

 

2.3 We offer our Services for the convenience of individuals who are able to operate them. The User is responsible for complying with all legal requirements for operating the vehicles, including age restrictions.

3. Green Ride Account

 

3.1 Setting Up an Account. To use our Services, you must create an account, which requires a valid debit or credit card or another approved payment method with an expiration date (transmitted to our third-party payment processor—we do not receive or store this information), along with other information as requested depending on the Service. The information you provide must be truthful, accurate, complete, and updated as necessary to remain accurate. You must create a username and a strong password and not share them with anyone else; your account is solely yours, and you are responsible for all activities that occur under it. Notify us immediately if you suspect any unauthorized use of your account. For more information on how we use your personal information, please refer to our Privacy Policy available at https://greenride.rent/privacy-policy.

 

3.2 Fraud Prevention. We take fraud prevention very seriously, both for your protection and ours. You may only use a payment method that you have a legal right to use, and by providing it, you authorize us to charge this payment method for any costs you incur. If we suspect that any information you provided is inaccurate, incomplete, or fraudulent, we may suspend or terminate your account until the issue is resolved. During this time, you may lose access to some or all of our Services, temporarily or permanently.

4. Use of the Green Ride App and Services

 

4.1 The Green Ride App allows Users to find, reserve, and rent our available vehicles. Please understand that, for technical and other reasons, we reserve the right to accept or decline your booking requests. If your booking through the App is declined after your request, you will receive an appropriate refund, provided your payment method was originally charged. If, for any reason, the prices in the App are incorrect, we reserve the right to decline the corresponding booking and refund your money.

 

4.2 To access the Services, the User must register through the Green Ride App using their mobile device.

 

4.2.1 The App is available in multiple languages, ensuring accessibility for a diverse user base. The App provides data on available electric vehicles (e-scooters, scooters, bicycles, etc.), their location, and other relevant information, making it easier for Users to find and use our Services.

 

4.2.2 To provide the Services, Green Ride may track the location of your mobile device via the Application. Depending on the location of your device, the provision of the Services may be limited. These restrictions will be known through the application interface. Since the availability of our Services may change over time, there is no definitive list of cities in which we provide the Services.

 

4.2.3 To access the Services, the User must install the Green Ride Application and register a User profile (“Profile” and/or “Account”). During the installation of the application, you will be offered several options for registering in the application, after which your phone number and email address will be added to our database.

 

4.2.4 The Green Ride Application may be updated from time to time in order to offer the User the best service. Access to the Services available through the Application is possible only with an Internet connection. There are no special technical requirements for connecting to the Internet; however, the quality of the Service may depend on the speed of the Internet connection. The Application is available on Android and Apple devices in accordance with the latest software updates.

 

4.2.5 In the event of malfunctions in the Green Ride Application, we will do our utmost to correct them as soon as possible, but the User agrees and acknowledges that the functionality of the Application may be limited from time to time due to technical errors or unavailability of computer systems and/or third parties. Therefore, we cannot always guarantee unlimited and uninterrupted operation of the Application. Except in cases of willful misconduct and gross negligence, Green Ride disclaims all liability for any damages incurred as a result of the inability to function or use the Application in accordance with the User's needs.

 

4.3 We strive to maintain the functionality of the App and Services in accordance with industry standards and best practices, such as ISO 27001/27002, where possible and not conflicting with other agreed requirements. If credit card data is processed, the Payment Card Industry Data Security Standard (PCI DSS) must also be observed.

5. Key Rules for Using Green Ride Vehicles

 

5.1 Age and User Requirements. You must be the sole user of our Services, except for minors over 16 years old using non-electric bicycles rented by you. Still, additional rules may apply as outlined in these Terms or otherwise communicated to you. You must be at least 18 years old to use electric scooters and bicycles.

 

5.2 Local Laws and Safety. While we make every effort to inform you of the local laws governing the use of our Services, you must ensure that you are familiar with and comply with these laws when using our Services. Do not use our Services in prohibited areas, and ensure that you understand the laws regarding the use of sidewalks, parking (e.g., do not obstruct or block pedestrian traffic), and the use of alcohol or drugs while riding.

 

5.3 Helmets and Protective Gear. We recommend that you wear a helmet and other protective gear while using our vehicles. Although helmet use may not be legally required in some areas, it significantly enhances your safety.

 

5.3.1 Be sure to wear them if these laws apply to you. If you choose not to wear a helmet despite our recommendation above and you are injured, you have chosen to take that risk and we are not responsible (unless something we did or failed to do was the actual cause of that injury).

 

5.4 Vehicle Condition and Inspection.

Green Ride does its utmost to keep each vehicle in good condition, but they are always in use to meet all of our customers' mobility needs. Before you start your ride, please carry out a safety check including:

• Check its general condition, wheels, etc.
• Do its brakes and lights work?
• Are the seat, pedals, and basket secured adequately on a bicycle?
• Is the battery charged if it is an electric bicycle?
• Are there any other signs of damage, unusual or excessive wear or does it require maintenance?
• Please also read the safety rules on our website and mobile app.

 

5.4.1 Something may have happened to the vehicle since the last time we checked its condition. It is important to us, and we need you to let us know if anything is not working properly, if you notice it before we do. Please notify us as soon as possible in the mobile application under the "Report a problem" section or by contacting us at support@greenride.rent.

 

5.4.2 If you notice any faults with the vehicle, do not use it. Book another one instead. If you notice anything during use, stop the ride as safely and as soon as possible. If you do not report these problems, we may have to hold you responsible for them, including any associated costs.

 

5.4.3 By agreeing to this Agreement, you understand and assume all risks that may arise from using the vehicle. You will be personally liable for: loss of profit, loss of data, personal injury, death, property damage, damage to third parties, etc., which may arise from using the vehicle. Concerning the costs payable for this reason, Green Ride's right of recourse to you (the User) is reserved. We have the right to charge these costs to the credit card registered in the Application, and the USER has accepted and agreed to this situation.

6. Use of Electric Vehicles

 

6.1 By unlocking a vehicle through the App, the User agrees to rent the Vehicle under the pricing conditions specified in the Green Ride App at the time of booking. Pricing may vary based on location, time of day, vehicle type, promotions, or other factors. The applicable unlock fees, per-minute charges, or subscription terms will be clearly displayed in the App prior to confirming the ride.

 

6.2 Each time the User unlocks a vehicle and begins a ride, they represent and warrant that they have read and understood:

• The applicable regulations, especially traffic rules;
• Green Ride riding rules;
• The terms and conditions applicable to the Service Area;
• The payment terms and tariff rates.

 

6.3 By unlocking a vehicle, the User agrees to:

• Not disassemble, modify, repair, damage, or tamper with the vehicle or any equipment connected to it (e.g., helmets);
• Use the vehicle following these Terms, the Traffic Rules, safety guidelines in the App, and applicable local regulations;
• Do not allow anyone else to use the vehicle rented under their account;
• Return the vehicle in the same condition and park it in designated areas, following the App’s parking instructions.

 

6.4 If the vehicle runs out of charge during the rental, the User must end the ride in accordance with instructions and park the vehicle in the nearest permitted area.

 

6.5 The User is required to report any accidents, injuries, damage, theft, or loss of the vehicle immediately, and in case of injury or theft, to file a police report within 24 hours.

7. Respectful Use of Vehicles

 

7.1 Proper Use. Please treat our vehicles with care. Maximum allowed weight: 150 kg for bikes/scooters and 8 kg for front basket cargo. Don’t obstruct your view or ride dangerously.

 

7.2 Damage. Return the vehicle in the condition you received it (normal wear allowed). Otherwise, you may be liable:

• €520 for non-electric bicycles
• €1,750 for electric bicycles
• €1,450 for scooters

 

If not returned within 48 hours, the vehicle may be considered stolen and a police report may be filed.

 

7.3 Vehicle Retrieval. If the vehicle is left in an inaccessible area (e.g. private property), we may charge up to €110 for retrieval. If it’s abandoned, you’re responsible for all associated costs until it’s recovered. If you dispute a charge, contact us at support@greenride.rent.

8. Financial Conditions

 

8.1.1 You can rent Green Ride vehicles on a per-minute basis, per ride, or through a subscription plan (if available). Pricing is dynamic and may vary depending on the location, time of day, vehicle type, applicable taxes, or active promotions. All current prices are clearly displayed in the Green Ride App at the time of rental. By confirming a ride, the User accepts the applicable pricing.

 

8.1.2 All prices include applicable taxes and government fees unless otherwise stated. Charges are automatically billed to your selected payment method, based on your actual usage. We use a secure third-party payment provider, and payments are processed following their terms.

 

8.1.3 If you disagree with any charges, you must notify us promptly. To evaluate disputes, we may request ride details such as date, time, and location. We do not guarantee refunds, and any granted reimbursements are issued at our sole discretion, in compliance with applicable laws.

 

8.2 Promo Codes

Promo codes are limited-time offers and subject to separate terms. Only one code per account, cannot be combined, and may be withdrawn at any time.

 

8.3 Subscriptions

• Subscriptions start upon payment confirmation.
• They auto-renew unless cancelled.
• Non-refundable unless required by law.
• Price changes are notified in advance, and you can cancel before renewal.
• If you cancel mid-period, no refund is provided.

 

8.4 Consumer Cancellation Rights

You may cancel within 14 days of subscription, but if services were already used, we will deduct a proportional fee. Contact support@greenride.rent to cancel. Full instructions are provided in your confirmation email.

9. Refund and Chargeback Policy

 

9.1 Eligibility for Refunds

Refunds are available under specific conditions, such as:

• Malfunction of the scooter or app during your ride

• Incorrect or duplicate charges

• Cancellation due to service unavailability in your area

 

9.2 Requesting a Refund

Submit requests via the Green Ride app, by emailing support@greenride.rent, or through Telegram (if available), within 7 days of the transaction. Include account info, transaction date, and a description of the issue. We respond within 5–7 business days.

 

9.3 Non-Refundable Fees

Activation, convenience, and other service fees are non-refundable unless due to billing errors or unauthorized use. These are clearly stated during checkout.

 

9.4 Review and Abuse

All refund requests are subject to review. Abuse of this policy may result in denial of future requests.

 

9.5 Understanding Chargebacks

Chargebacks occur when a customer disputes a transaction through their bank. We encourage you to contact us before initiating one; many issues are easily resolved.

 

9.6 Dispute Resolution

For billing issues, email us or use the “Support” section in the app before starting a chargeback.

 

9.7 Unauthorized Transactions

If you see unauthorized charges, contact us immediately. We'll investigate and assist in resolving the matter.

 

9.8 Fraudulent Chargebacks

Fraudulent chargebacks may result in account termination and legal action. Any chargeback-related fees will be charged to the user if the claim is deemed fraudulent.

10. Limitation of Liability

 

10.1 Released Parties

This includes:

(i) Individual Entrepreneur Knapysh Vladyslav Michailovich, its affiliates, team, and partners;

(ii) municipalities and government authorities that authorize our operations;

(iii) any third-party platform used to access our services.

 

We do not limit liability for:

• Death or injury caused by our negligence
• Intentional misrepresentation
• Any other liability that cannot legally be excluded (e.g., under Spanish consumer law)

 

10.2 Liability Limits

To the extent permitted by law, we’re not liable for:

• Indirect or consequential losses
• Lost profit, data, contracts, goodwill, etc.
• For consumers, our maximum liability is €85, only for foreseeable losses.

 

10.3 User Responsibility

Our products involve risk, even with maintenance. By using Green Ride, you accept these risks and are liable for any harm you cause — unless due to our direct fault.

11. User Personal Information

 

We collect and use your personal information to operate our Services. This includes:

• Your name, contact and payment information
• Ride history and behavior
• Data necessary to provide the App and features

We reiterate: your data is used solely for service provision, safety, and performance monitoring.

Read more in our Privacy Policy.

12. Intellectual Property

 

12.1 Our Limited License to You

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Green Ride App and related services on your personal device for personal, non-commercial use only.

 

You may not:

• Copy, modify, distribute, sell, lease, or reverse-engineer any part of our software or services
• Use bots, scrapers, or other automated tools to access our services
• Overload or interfere with our systems or bypass security features

13. Ownership

 

All intellectual property related to Green Ride and its services is the sole property of Individual Entrepreneur Knapysh Vladyslav Michailovich or its licensors. These Terms do not grant you any rights to our branding, trademarks, or content, nor to use them in advertising or in a way that implies endorsement.

14. User Submitted Content

 

14.1 If you submit any content (e.g., feedback, community participation), you retain ownership but grant us a worldwide, perpetual license to use, store, display, distribute, modify, and publish it, including your name or likeness if applicable.

 

14.2 You must not submit content that is defamatory, hateful, violent, pornographic, illegal, or spam. Doing so may result in account suspension or legal action.

15. Third-Party Services and Content

 

Our App may be accessible via third-party services (e.g., Apple, Google, Microsoft). We are not responsible for their terms, performance, or data practices. Your use of their platforms is governed by their own terms and policies.

16. Network Access and Devices

 

You are responsible for:

• Having an internet connection and mobile data
• Maintaining compatible devices
• Any fees from your mobile operator

 

We do not guarantee service availability on all devices or at all times.

17. General Terms

 

17.1 You may not assign these Terms without written consent. We may assign them to affiliates, acquirers, or in case of a merger.

 

17.2 If any part of these Terms is found invalid, the rest remain enforceable. Our failure to act on a breach doesn’t waive our right to enforce it later. These Terms survive termination.

18. Disputes

 

Spanish law applies, and courts of Alicante have jurisdiction over all disputes. All disputes relating to these Terms shall be governed by Spanish law and resolved by the courts of Alicante.

19. Communications

 

19.1 You may contact Individual Entrepreneur Knapysh Vladyslav Michailovich, via:

• Registered mail to our mailing address: Av. de Holanda, 14, 03540 Alicante (Alacant), Alicante, Spain
• Email: support@greenride.rent
• In-app chat (available 24/7)

 

19.2 Model Withdrawal Form

If you wish to cancel your agreement, please email us with the following details:

• Name
• Address
• Product or service you wish to cancel
• Date ordered/received

Appendix 1. Green Ride Tariff Plan

 

All the below amounts are expressed in Euro (€) and include VAT as required by law.

 

The current tariffs are dynamic and depend on multiple factors such as country, city, service zone, type of vehicle, time of day, or active promotions. All applicable rates (including unlock fees and per-minute charges) are displayed in the Green Ride App prior to rental confirmation.

If the Vehicle has been unlocked using your account:

• For parking outside the permitted parking zone, we may, at our sole discretion, charge you a collection fee of up to €110.
• If the Vehicle is damaged beyond normal wear and tear, is in a state of disrepair or has been vandalized, then, at our sole discretion, we may charge you a fee equal to the cost of repairing or replacing the Electric Vehicle and equipment based on paragraph 7.2 of these Terms.
• If the vehicle is abandoned without prior notice, you will be responsible for all costs until the vehicle is returned, as well as a search fee of up to €120 and a maximum trip fee specified in the Application, depending on the time required to recover the electric vehicle under clause 7.3.
• If it is not returned within 48 hours (i.e. the trip is completed but the vehicle is not parked), then at our discretion we may consider the vehicle lost or stolen. In such case, we may charge you up to €500 and file a police report against you.

• If you remove the credit card specified in the Application during the rental process and Green Ride determines that the card cannot cover the charges, or if the credit card does not belong to the User, or is used without the cardholder’s knowledge, Green Ride has the right to immediately retrieve the rented vehicle and terminate the rental process without prior warning or permission. The User accepts and agrees not to raise any claims regarding this termination.

We may also debit your account for the following violations:

You agree to pay any fines, fees, penalties and/or other charges incurred by us as a result of your:

• use of any electric vehicle,

• improper parking (e.g., outside of an authorized parking zone), or

• violation of any law, rule, regulation or ordinance while using the Services.

 

All amounts owed to us will be charged to your selected Payment Method. If the method fails, we may initiate other collection procedures. You agree to cover all related collection costs, including reasonable legal fees.

 

You may pay using your activated Payment Method in the App. By confirming a ride, you authorize us to charge all fees related to your use of the Services. Such fees may include applicable taxes as required by law.

 

We and our contractors support in-app payments, provide support, and handle disputes related to payments. If you dispute a charge, contact us within 10 business days, as per Section 19.

 

For credit/debit card payments, we may charge a service fee per transaction (related to Visa/Mastercard processing). The exact fee is shown in the App. Your bank may also apply an additional fee not listed in the App.

 

Please note: Once a ride is reserved, we will automatically pre-authorize your card to confirm payment.

 

You agree to promptly notify us of any changes to your Payment Method that may affect our ability to charge you under this Agreement.